Yes. We service all Apple products including Macs, iPads, iPhones, iPods and other Apple products.Yes! Basic diagnostics are free. Once the diagnostic process has been completed, customers are contacted and given information on the total cost to repair their system. However, the customer is under no obligation to have the repairs completed. In special cases where we must troubleshoot and diagnose complex issues with a system or device, there is a $30.00 Advanced Diagnostic fee. For example, complex issues would include motherboard & mainboard level diagnostics. Yes. There is a 60 day warranty on all labor. Hardware is warrantied by Paso Robles Tech for 60 days as well. After 60 days, additional warranty, if any, is provided by the manufacturer. Yes. Pickup/delivery charges is offered at a rate of $3/mile.Most software repairs are generally completed in 1-3 business days. Hardware repairs such as screen replacements, motherboard repairs generally take 5-10 business days. A Priority Pass (rush services) is available for an extra $50. Repair work is mainly done during the weekdays and Saturday. We are closed on Sunday.We accept checks, all major credit cards (Visa, MasterCard, Discover, Amex) , debit cards with the Visa/MasterCard logo and cash. We do not accept payment plans or allow for equipment to be picked up until the service invoice has been paid in full for both parts and labor.Yes. All work is done at our shop at Paso Robles Tech. We do not outsource repair work. The only exception is for a hard drive that has a physical crash. With the customer’s consent, we will mail your drive to our certified recovery partner, for a free estimate to recover the data.Equipment not picked up within 30 days of the completion notification date is considered abandoned and will become the property of Paso Robles Tech.Yes. We accept laptops, desktops and printers for recycling. You can drop off your item at any time during normal business hours. There is no charge for us to recycle your item. You will be required to sign off on a “Computer Disposal Approval” form.Yes. We offer on-site as well as remote computer services for both residential users and businesses. For more information please visit our Service Rates page.We can give general estimates over the phone for some types of problems. However, most situations require that our tech staff complete a thorough diagnostic prior to giving an estimate to complete repairs.In most cases you will not lose your data. However, backup of personal data is always a good idea before bringing in your computer for service and is fully the responsibility of the customer. However, if you were unable to complete a backup prior to bringing your system or device in for repair work, we offer a backup service of your system for $20.00 (system image created).Yes, we will accept payment over the phone.We can troubleshoot your printer for common problems such as paper jams, paper-feed issues, ink & toner errors, and software & driver problems. Yes. Our technicians can assist you with a new computer setup and transfer of data from your old PC to your new PC. We can even install programs, if you are able to locate install disks of your favorite programs. From simple single user computers to complex multi-user networks, we offer cutting edge and cost effective solutions for all types of residential and business needs.